ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Trusted by the world's best organizations
ITIL-based features designed to enhance Service delivery
Incident Management
Gain control of your help desk
​
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Read more 🠚
Service Catalogue
Optimize service delivery
​
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Read more 🠚
Reports
Drive decisions with the right data
​
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Read more 🠚
Problem Management
Go beyond firefighting
​
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Read more 🠚
CMDB
Get the bigger picture
​
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
Read more 🠚
Integrations
Collaborate with other IT systems
​
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!
Read more 🠚
Change Management
Manage changes with precision
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Read more 🠚
Project Management
Deliver IT projects on time
​
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Read more 🠚
Asset Management
Streamline asset management
​
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Read more 🠚
What Are Our Customers Saying
“Everything we want to do with IT ticketing system at Radiology Associates is running through ServiceDesk Plus - service desk, asset management, project management. ServiceDesk Plus is ticking all the boxes for us. I am 100 percent a customer for life.”
— Nicholas P. Arispe, Radiology Associates